Leather Chair

WAYS OF WORKING

Our Commitment.

 

COVID-19 UPDATE

During the current lockdown, I am working online only from my counselling room in Ebbsfleet and am seeing clients face to face still at The Acorn Clinic in Dartford.


Please note I have undertaken a remote counselling CPD in order to move my practice safely online during the pandemic.

 

MY SERVICE

I can offer a safe and confidential space where we can work together, from either:

- The Acorn Clinic, Dartford (Tuesday's & Wednesday's) - face to face

- my counselling room within my home, Ebbsfleet DA10 (private off road parking is available) - currently online only

Short term, time-limited and open-ended counselling is available.

Some people have specific issues that they may only require a very few sessions. Others find that they have less specific goals or more deep-seated issues and find that a longer period of counselling is useful. Every person is unique and the pace at which they work will vary. 

Whilst the total number of sessions doesn't have to be decided at the outset and may become more apparent as the counselling proceeds, typically I find that clients need at least 6 sessions for a successful outcome and a contract is usually agreed for these 6 sessions, with a review after 4 sessions, at the start of your counselling journey.

Please be assured that any agreement for short or long term work would be reviewed regularly with you, to make sure you feel you are getting what you need from the counselling process.

 

MY AVAILABILITY

I have space for daytime appointments across the working week (except Friday's), as well as some evenings. 

My latest appointment on these evenings being 8.30pm - 9.20pm (from DA10)

and 8pm - 8.50pm (from The Acorn Clinic).

Please contact me for current availability to see how best we can work together.

 

FEES

Each counselling session is 50 minutes and costs £49

 

FREE INITIAL CHAT

The chance to ask questions about what is offered, discuss what has brought you to counselling and what you hope to gain; ensuring I am the right therapist for you.


This provides you with the opportunity of 'meeting' me and getting an idea of how I work before deciding to embark on your counselling journey with me. 

Please note you do not need to have this short call if you want to book straight in for your first session.

 

MAKING AN APPOINTMENT

Due to the nature of my work, my phone is often on silent. Please call or email me at your convenience on 01322 936185 or at vicki@dalycounselling.com.

Appointments can only be made for yourself. If you contact me I’ll get back to you as soon as I’m free. Please let me know your name, your availability and that your enquiry is about counselling and psychotherapy. Alternatively, click on the 'Get in Touch' button below to fill out a contact form.

I’ll get back to you as soon as I’m available to arrange for an initial chat or to book you straight in for your first session, whichever you prefer. 

 

YOUR FIRST SESSION

This first session will feel a bit different to the rest of your counselling sessions.


Our first counselling session together starts with us going over a confidentiality contract so you are aware and comfortable with how I will respect and handle what you share with me. We then move onto an assessment which forms part of the counselling process. This assessment (which isn't as formal as it sounds!) allows me to gain further insight into the specifics around what is troubling you and offers the first step towards exploring your own unique and individual experience of what it is like to be you in this world.

This provides the platform to start building our therapeautic relationship. I believe this relationship is key to successful counselling. I strive to build a positive and empathetic relationship with each of my clients, so that the relationship between us becomes a supportive environment in order to promote your healing, growth and change.

I will always ask at the end of a first session if you feel able to work with me and wish to continue. If you do, this session will end with us agreeing when to meet next. You can of course take your time before deciding what feels right for you to.

 

PAYMENT POLICY

Every sessions is to be paid for 48 hours in advance of the scheduled session by bank transfer. These can be paid for in blocks of 6 sessions if that’s more convenient.  

If you do wish to do further sessions, there is also a retainer fee of one session to pay.  This is non-refundable, secures an allocated weekly timeslot and  pays for an arranged ending session.  


Timeslots are allocated on a first come first served basis and are kept by clients for the duration of their therapy.  

Full details around payment are within my counselling contract which I will email to you ahead of our initial session.

 

CANCELLATION POLICY

All missed and cancelled sessions with less than 24 hours notice are charged for in full so are non-refundable. 

You'll find that counselling works best and produce long-lasting change when appointments are regular and consistent.

I will provide you with a written copy of my cancellation policy with full details at the time of booking. 

 

PRIVACY POLICY

What does the General Data Protection Regulation mean for you?

Demystifying a few key terms that are used in the Privacy Notice below seems a good place to start. Here’s a list of five that I think are really useful to know...

Data Controller
A person who determines both what and how any personal data is used (eg therapist, counsellor supervisor or a group thereof)

Data Processor
A person/organisation who processes data on behalf of a data controller

Data Subject
A person who is the subject of personal data (eg my clients/patients supervisee)

Processing
Any handling of data - holding, recording, sending, analysing using and destroying it

Personal Data
Any data relating to a living person or ‘data subject’, that can be used to directly or indirectly identify the person


Privacy Notice/GDPR

The security of your information is my foremost concern
As your counsellor Data Controller I have reviewed my procedures and policies in the light of the GDPR and the necessary steps to comply with the new measures to keep your Personal Data safe.

I have stringent processes in place as the Data Controller to ensure Personal Data confidentiality and to identify, manage and reduce risks of information security for the Data Subject my clients/patients. I have regular supervision identifying you by letters only and I am careful with any information shared with me when that information is processing or passed to me by a Data Processor/Agency.


My data retention period is 7 years at which point all information on your Personal Data is destroyed so that it is unreadable to anyone. You have a right to complain to the ICO https://ico.org.uk if you think there is a problem with handling your Personal Data.